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Rehabilitation Denial

Aetna Denied Your Rehabilitation / PT / OT?

According to federal data, Aetna (CVS Health) denies approximately 16.7% of claims. When patients appeal, about 49% are overturned. Your rehabilitation / pt / ot denial may have grounds for a successful appeal.Sources: KFF ACA Marketplace Transparency Data, HHS OIG Reports, state insurance department filings. Rates are aggregate averages — individual results vary by plan type, denial reason, and documentation.

16.7%
Denial Rate
49%
Appeal Success
30-60 days
Typical Timeline
$2,000–$20,000
Typical Claim

Based on published government and industry research. Individual results vary based on denial type, insurer, and documentation.

Why Aetna Denies Rehabilitation / PT / OT

Maximum therapy visits reached for the year

Not making sufficient progress toward goals

Treatment deemed maintenance rather than restorative

Aetna's Common Denial Tactics

Citing lack of medical necessity without reviewing full records

Applying step therapy requirements retroactively

Using internal guidelines stricter than Medicare standards

How to Win Your Rehabilitation / PT / OT Appeal

Therapist documentation of measurable functional improvement

Updated treatment plan with specific, measurable goals

Physician letter explaining medical necessity of continued therapy

Laws That Protect You

ACA — Rehabilitative and habilitative services as EHB

Jimmo v. Sebelius — improvement not required for Medicare coverage

Mental Health Parity and Addiction Equity Act

Tips for Appealing to Aetna

Request the specific clinical criteria used to deny your claim

Ask for a peer-to-peer review between your doctor and their medical director

File with your state insurance department if internal appeal fails

Ready to Review Your Rehabilitation / PT / OT Denial?

Upload your denial letter and get a clear analysis in minutes. We'll identify potential weaknesses in Aetna's reasoning and outline your appeal options.

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This information is for educational and informational purposes only. It does not constitute legal or medical advice. Statistics cited are from publicly available sources including KFF, HHS OIG, and state insurance department data. Individual results may vary. Consult a qualified professional before taking action on your specific situation.

Aetna Denied Your Rehabilitation / PT / OT? Here's How to Appeal | Lysco